Refund policy

we want you to love your halo camera as much as we do ♡ if something isn’t right, we’ll always do our best to make it right

returns (change of mind)

• returns can be requested within 7 days of delivery
• items must be unused, in original condition, with all packaging + accessories included
• return shipping is the customer’s responsibility

damaged, faulty, or incorrect items

• if your order arrives damaged, faulty, or incorrect, please email us within 7 days of receiving it
• we’ll arrange a replacement, repair, or full refund depending on the situation
• we’ll cover return shipping for confirmed faults

warranty

• all halo cameras come with a 6-month warranty for manufacturing defects
• this doesn’t cover damage from drops, water, misuse, or normal wear and tear

refunds

• once we receive and inspect your return, we’ll let you know the outcome
• approved refunds are processed to your original payment method within 5–10 business days

non-returnable items

we’re unable to accept returns if:

• the item has been used or damaged after delivery
• packaging or accessories are missing
• the return request is made after the 7-day window

how to start a return

email us at hello@halocam.co.za with your order number + reason for return, and we’ll take care of the rest ♡

thank you for choosing halo 🌟